How do I reverse a discount?

Overview

Sometimes we realize that we have made a mistake with a discount, either by entering the incorrect amount or accidentally applying the discount itself! Here's how to remove or undo a discount.

Steps

1. Click on Invoices from the patient's file.                                                                                                   
   
   
   
   
2. Click on the Invoice number of the invoice which you need to undo the discount.
   
   
   
   
3. Click on Continue to Payment to skip the invoice review.                                                                     
   
   
   
   
4. Click on Continue to Payment again to skip the claim.                                                                         
   
   
   
   
5. Make sure that you are undoing the discount on the correct invoice.                                                    
   
   
   
   
6. Click on the Discount icon.                                                                                                                      
   
   
   
   
7. The discount has been undone and the amount is now outstanding.                                                              
   
   
   
   

Now you can enter a manual payment or apply a different amount as a discount to the invoice.

If you have any questions, please click the yellow Help button at the bottom left and chat with us. We are more than happy to help!

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