Overview

Core Practice stores communication records across different areas of the system depending on the type of communication and how it was generated. This means that there is no single location where all SMS messages, emails, and notifications are stored.

Understanding where each communication records are stored and what information each log contains.

Understanding Communication Logs

Patient Logs

Patient Logs are primarily used to track direct patient-related communications and activity linked to an individual patient profile.

Common records found in Patient Logs include:

Manually sent patient emails
Some SMS communications
Nores and patient interactions
Certain correspondence linked directly to the patient file

Audit Logs

Audit Logs record system activity and changes made throughout Core Practice. These logs are commonly used to track automated communications, updates, and system-generated actions.

Depending on the are of the system, Audit Logs may include:

Appointment reminder emails
Automated SMS reminders
Confirmation notifications
Changes made to appointments
Treatment plan emails
Invoice modifications
Letter activity
User actions, timestamps, and system updates

Where to Check for Communication Records

Use the table below to identify which log you should check based on the communication type.

Communication Type	Where to Check
Appointment reminders and confirmations	Appointment Audit Logs
Treatment plans emailed to patients	Treatment Plan Audit Logs
Letters sent to patients	Letter Audit Logs
Invoice-related activity	Invoice Audit Logs
Manually sent patient communications	Patient Logs

For instructions on viewing specific audit logs, refer to the following articles:

Common Examples

Appointment Reminder Email Not Found in Patient Logs

A Practice may look for an appointment reminder email when the Patient Logs and not find it recorded in there.

This is because appointment reminders are system-generated communications and are typically recorded in the Appointment Audit Logs instead.

Treatment Plan Email history

If a treatment plan has been emailed to a patient, the communication history may be available within the treatment Plan Audit Logs rather than Patient Logs.

Understanding Log Limitations

Different logs capture different types of activity.

Log Type	What It Typically Contains	Limitations
Patient Logs	Direct patient communications and notes	May not include automated reminders or system-generated emails
Appointment Audit Logs	Appointment activity and reminders	Limited to appointment-related actions
Invoice Audit Logs	Invoice changes and activity	Does not include unrelated patient communications
Letter Audit Logs	Letter communication history	Limited to letters only
Treatment Plan Audit Logs	Treatment plan changes and emails	Does not include general patient messaging

Best Practices When Searching for Communication Records

When troubleshooting communication history:

Check multiple log locations if a message cannot be found
Determine whether the communication was manually sent or automatically generated
Review Audit Logs for system-generated reminders and notifications
Verify the date and time range when searching
Confirm the communication type before troubleshooting further

Understanding where communication records are stored can help reduce confusion and make troubleshooting more efficient.

If you have any questions, please click the yellow Help button at the bottom left and chat with us. We are more than happy to help!

Where SMS, Emails, and Notifications are Logged in Core Practice