Unable to further backdate an invoice

Overview

In the example shown below, you wanted to backdate a payment on September 21st however it's not allowing you to do so because the invoice calculates the latest item added which is dated, September 28th.

Steps

1. Click Void invoice.

Note: You can only void an invoice if there is no claim or payment that has been processed. If there is, please click on how to reverse a payment / claim and follow and check Step 1.

2. Go back to the Treatment tab, then Create Invoice.

3. Remove other items on the invoice and will be able to backdate it now.

If you have any other questions or concerns, please do not hesitate to click on the HELP button to chat with us. We are always happy to help!