Item code missing from treatment / invoice

Overview
Core Practice has pre-set ADA standard treatment codes that you can customise according to its treatment condition. Furthermore, we have included the standard MBS item code that prefixes the ADA treatment items with an 88 number as well. For more information about the MBS items click here.

In spite of having pre-set of item codes, you can still add a new billable item if needed. E.g. for miscellaneous items or adjustments. However, in some cases, when a clinician is done adding a new billable item it doesn't come up when adding to the patient's treatment or creating an invoice.

The common mistake, in this case, is either the item has been set as a Prepayment or it's hiding in an invoice. Below are the things you might consider checking:

Item is set as Prepayment
1. When an item is set as a Prepayment the item will not appear when adding this treatment to the patient's file hence consider it as a Prepayment, not a clinical item. In this case, we have created a new item 992 for a miscellaneous fee and set it as Prepayment. 

*Billable item 992 is not searchable as a treatment item code.



2. To add this billable item 992 as a treatment item code, simply go back to billable item settings, look for item 992 (as an example), and set NO as Prepayment and Save changes. Afterward, you can go back to the patient's profile and add this item alongside of other treatment item codes.



Item is hiding in an Invoice

1. Even though a billable item is set for clinical/treatment code and searchable when adding it to the patient's treatment it will still not come up when creating an invoice if the item is set as YES  for the question Hide in Invoices. In this case, item 992 is set as a treatment item code but set as YES in hiding in invoices.

*Treatment item code 992 is searchable and can be added to the patient's treatment but unable to create an invoice. Error message: Patient does not have any treatment that requires an invoice!



2. To create an invoice using item 992, simply go back to billable item settings, search for item 992 (as an example), and set it to NO for question Hide in Invoices and Save changes. Afterward, go back to the patient's profile and create an invoice for item 992. This time, you should be able to invoice this item to the patient without any error message.

Repeat these steps for all your billable items if needed.

If you have any other questions or concerns, please do not hesitate to click on the yellow HELP button and chat with us. We're always happy to help!