Feature request: Using text / email verification codes to create online account for appointments
I wanted to bring up an issue we’ve encountered with the Core Practice online booking system at our dental practice. Right now, patients have to create an account and password to book an appointment. However, we've received feedback from returning patients who often forget their passwords, leading to error codes and a frustrating booking experience.
While there’s an option to reset the password via email, it’s a bit of a hassle. Some patients don’t receive the email, or it ends up in their junk folder. It’s just more steps than most people want to deal with, especially when they’re just trying to schedule an appointment.
I think a better solution would be to implement an alternative login option with a 6-digit SMS verification code sent to patient for booking appointments. This would allow patients—both new and returning—to receive a code via text, enter it, and complete their booking without the need for a password. It’s a feature I’ve seen used in other PMS systems, and it seems to work really well, especially considering how many passwords people are expected to remember these days.
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