Online Booking

Follow

Floss Oral Hygiene Team

• September 29, 2024 05:14

Hi Team,

Re: online booking. When a patient books in online, could there be a feature to not have to approve the booking from the reception team end. 

Understandable for this to be an option. But for instance in my circumstance as a Hygienist, the appointments are pretty straight forward

The patient receives a booking confirmation anyway.

 

Secondly- regarding patient confirmation. Either can we remove this feature- if we do have to approve the appointment, can patients not recieve a confirmation until we have done so. And/Or, the current confirmation patients do receive when booking online states 'Dentist Appointment Confirmation'. Just as a legality, it has to be clear which type of clinician a patient is seeing. A Hygienist can't work under a 'Dentist' status. 

Could we either tailor the appointment confirmations to each clinician, or just remove the clinicians title and say 'Appointment Confirmation'.

But this just goes back to removing that feature. Or even better, the reception being able to tailer the template to the confirmation booking. Rather than having to manually doing this after confirming. Its takes out a lot of stages.

 

Again, understand this is way more technical than it seems, but would really appreciate this. Especially when I don't have a reception team.

Many thanks

0

• Official comment

  

  Shiela Ong

  • May 02, 2025 08:02

  Hi Team Floss Oral Hygiene,

  We appreciate your time and effort in sending your feedback and concerns about the online booking.

  As of now, confirmation email is being sent to patients to notify them that their appointment has been sent out to the clinic. This email serves to acknowledge the schedule, but it does not yet confirm the appointment itself. In addition, the approval from the clinic's end is important as this allows you to review and verify the appointments before adding them to your books.

  We completely understand how your proposed features could potentially improve your workflow especially since you're the one managing all the appointments. Having an option as well to customise the template when sending out the confirmation booking sounds like a great idea, as you'll have more control on the message details that can enhance clear communication with the patient.

  Rest assured, your suggestions have been noted and passed on to our development team for further review. We truly value input from our clients, as it helps us continuously improve the system.

  Thank you again for your thoughtful insights!

  Comment actions Permalink

Please sign in to leave a comment.