Patient appointment log to capture email sent for online appointments

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Anna Low

• October 23, 2024 22:13

When an appointment is made by a staff member, an appointment is created, and an email is sent out simultaneously - both events are captured in the patient appointment log.

When the patient makes the appointment online, an email is sent to the patient, however, it is not captured in the patient appointment log. We therefore have no record that an email was sent, or what the email says.

Request: Patient appointment log to be consistent in capturing events across internal and online bookings, specfically email sent.

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• Official comment

  

  Shiela Ong

  • April 29, 2025 07:25
  • Edited

  Hi Anna,

  Thank you for bringing this to our attention and sharing your detailed request!

  Could you provide more details on how this feature would be useful for your clinics to help us understand its potential impact?

  • How would having email records in the appointment log improve your clinic's workflow or communication with patients?
  • Are there any other use cases where access to email audit logs would be beneficial? For example, would this primarily be used to verify whether the correct details were sent to patients?

  We look forward to hearing from you.

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