Improvement: Customising outbound email contents and two-way email communication

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Permanently deleted user

• November 16, 2017 00:41

Submitted by the Perio Centre team:

"We would like to be able to customise the contents of our outbound emails, particularly to style it with our logo. We would also like to be able to converse with patients via these emails. We have found that some patients are replying to these emails, even though it states in the footer for recipients to not reply to it."

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  Georgia Campbell

  • November 26, 2017 08:35

  That would be a great feature, currently we are manually sending emails which can be time consuming.  

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  Permanently deleted user

  • November 28, 2017 05:53

  Hi Georgia,

  Thanks for your support! Keep an eye out on your email inboxes in the coming weeks for some updates!

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  David Leong

  • October 18, 2018 03:41

  Would love to see this feature implemented soon.

  Namely the two main things would be customising the template emails and have a reply-to catch so that patients can reply to these emails and we can add a reply-to tag into it.

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  Dr. Wei Shen

  • September 20, 2019 00:26

  oh wow, i didn't know they can't reply to it. that's no good 

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  Warren Yap

  • September 20, 2019 00:48

  Hi Dr. Wei Shen, 
  
  Thank you for your message! 

  We have completed the email customisation feature a while back.

  However, we are actively looking into how we facilitate better communication methods between the practice and their patients. This will be a huge feature for us and will take a little longer. The idea is to have an area where the practice can communicate directly with the patient using a preferred method like SMS or email. 

  You'll see this coming in a much larger update in the near future. 

  If you have any suggestions on this I would love to work with you and hear how we can incorporate your ideas too. 

  May I ask how you were previously communicating with patients via email? 

  Regards,
  Warren

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  Dr. Wei Shen

  • September 20, 2019 01:07

  Thank you Warren, previously, we were just emailing patient's from office. with our info@wattlestdental.com.au

   

  however, we need to copy and paste correspondences into our software.  

  it would be ideal if we can send directly in the software and automatically saved. thank you .

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