Overview
A seamless experience is key when managing payments or claims. However, you may occasionally encounter an error message stating, "The Payee Provider specified is the same as the Servicing Provider."
If this occurs, we recommend reviewing the provider's profile details to ensure all information is accurate and correctly configured.
Steps
1. Click on the Location Tab and go to the Providers tab.
2. Select the name of the provider.
3. Go to the Payee Provider number and check if it's the same as the Provider number.
4. Update it to the right number or leave it blank, then click Save Changes.
You should now be able to proceed with processing payments or claims without getting the error.
If you have any questions, please click the yellow Help button at the bottom left and chat with us. We are more than happy to help!
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