How to Set Up GA4 Tracking for Core Practice Online Booking

Overview

You can use Google Analytics 4 (GA4) to track how visitors move through your Core Practice Online Booking journey.

This article explains how to:

Creating the four recommended events to track the booking journey
Set up cross-domain tracking between your website and Core Practice

Note: Google Analytics is a third-party platform. If you need help managing your GA4 account or website tracking, we recommend contacting your website developer or marketing provider.

Create the Online Booking events

In Google Analytics, go to:

Admin → Events → Create event → Create

Create the following four events:

Event name	What it tracks
all_appointment_view_product	Viewing a booking page
all_appointment_add_cart	Starting a booking
all_appointment_checkout	Reaching confirmation
all_appointment	Completing a booking

For each event, enter the Custom event name, then add the matching conditions shown below.

1. View booking page

For Custom event name, enter:

all_appointment_view_product

Add the following matching conditions:

Parameter	Operator	Value
event_name	equals	page_view
page_path	matches regular expression – case-insensitive	dentists\|practices

2. Start booking

For Custom event name, enter:

all_appointment_add_cart

Add the following matching conditions:

Parameter	Operator	Value
event_name	equals	page_view
page_path	matches regular expression – case-insensitive	^(?!.(?:/confirm\|/complete)$)/book(?:ing)?/.

3. Reach confirmation

For Custom event name, enter:

all_appointment_checkout

Add the following matching conditions:

Parameter	Operator	Value
event_name	equals	page_view
page_path	ends with – case-insensitive	/confirm

4. Complete booking

For Custom event name, enter:

all_appointment

Add the following matching conditions:

Parameter	Operator	Value
event_name	equals	page_view
page_path	ends with – case-insensitive	/appointments/complete

Once you have created all four events, your event list should look similar to the example below.

Tip: Copy the event names and values exactly as shown, including underscores, forward slashes and other symbols.

Set up cross-domain tracking

Cross-domain tracking allows Google Analytics to follow a visitor when they move from your practice website to Core Practice Online Booking.

1. Open your Google tag

Go to Google Tag Manager: https://tagmanager.google.com/
Select your tag from the Google Tags menu.
Select the Google tag connected to your GA4 account.
Under Settings, click Configure your domains.

2. Add the Core Practice domain

Under Include domains that match the following conditions, enter the following:

Setting	Value
Match type	Contains
Domain	corepractice.is

Click Save once complete.

Note: Enter only corepractice.is. You do not need to include https://, www or a trailing slash.

Check that your tracking is working

After completing the setup, allow some time for Google Analytics to begin receiving the new events.

To check the setup:

Open your practice website.
Start an Online Booking.
Continue through the booking journey.
In GA4, go to Reports → Realtime.
Check whether the relevant booking events appear.

The all_appointment event should appear when an Online Booking is successfully completed.

Note: Events created in GA4 only track activity from the time they are created. Previous bookings will not be added to these events.

If you have any questions, please click the yellow Help button at the bottom left and chat with us. We are more than happy to help!

Overview