How to Make a Claim Using Tyro Health in Core Practice

Overview

You can use Tyro Health in Core Practice to submit a patient’s private health insurance claim through a connected Tyro terminal.

Before you begin, make sure Tyro integration is enabled and your terminal is registered and paired. For setup instructions, see [placeholder]

Steps

1. Create an invoice for the patient and the treatment you want to claim.
2. Check the invoice and the invoice details on the right-hand side. Make sure that the patient, provider, treatment items and fees are correct.
3. Once you have confirmed the details, click Continue to Payment.
   
   
    
4. Under make a claim, select Tyro Health.
   
   
    
5. A Tyro Health window will open. Review the patient and claim details, then click Send to Terminal.
   
   
    
6. Follow the prompts on the Tyro terminal to tap or swipe the patient’s health fund card. If prompted, enter the patient’s card rand shown on their membership card.
7. Wait for the claim result, then review the health fund benefit and any remaining gap amount before proceeding with payment.

If you have further questions about Tyro Health, please contact Tyro Health Support or visit the Tyro Health Help Centre for additional guidance.

If you have any questions, please click the yellow Help button at the bottom left and chat with us. We are more than happy to help!