Inbox “Mark as Unread”

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Su Xie

• October 02, 2024 06:19

When a message from a patient has been read, and I click “Mark as unread” so that other staff will see that we have the new message, it doesn’t come up with the red dot next to the word “Inbox” as you’d expect from any other website or program. Can this please be changed? It’s bad for communication.

2

• Official comment

  

  Shiela Ong

  • April 28, 2025 04:37

  Hi Su Xie,

  Thank you for sharing this feedback! We understand how important clear communication is for your team.

  To better understand the impact on your workflow, could you provide additional details on the following?

  • How often this affects communication between staff members?
  • Are there other notification or alert features that could help improve communication in your workflow?

  Looking forward for your insights.

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• 

  Jordan Bulner

  • November 25, 2024 11:46

  This is great! So many times someone opens a message and if they don't tell anyone it goes unresponded.

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