Sent letter audit log

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Katherine Williams

• May 13, 2025 03:55

Hi Team, I would like to suggest a notification feature for undelivered letters or bounced emails to determine if a resend is necessary or if there's a potential typo in the email address.

Another aspect that would be greatly apprecaited is for undelivered SMS's

Thank you

 

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• Official comment

  

  Shiela Ong

  • May 16, 2025 07:11
  • Edited

  Hi Katherine,

  Thank you for submitting this request.

  We recognise the importance of having this option as it would greatly help with ensuring that the patient received your messages. In addition, there are also different factors that can contribute to undelivered emails/SMS. Missing this could have an impact on communicating with the patient about their scheduled appointments and updates.

  While we’re currently assessing the feasibility of this request, in the meantime, we recommend checking the audit logs for patient communications. These logs provide specific delivery status details, indicating whether a message was successfully delivered or not.

  Here are some helpful articles that can guide you on where to find these audit logs.

  How to view Letter's audit logs – Core Practice

  How to view appointment audit logs – Core Practice

  How to view invoice audit logs – Core Practice

  How to view treatment plan audit logs – Core Practice

  Thank you again for sharing your feedback!

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