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  1. Core Practice
  2. Device, Integrations, & Troubleshooting

Device, Integrations, & Troubleshooting

Set up integrations, connect devices, manage Core Practice apps, and troubleshoot technical issues and error messages.

Client Bridge & Media Bridge

  • Is my Core Practice Bridge Diagnostic running?
  • Is my HICAPS Connect running?
  • How do I reconnect my terminal to the Core Practice Bridge Diagnostic?
  • How to reconnect Core Practice Media Bridge
  • How to check which Client Bridge/Media Bridge should be selected for your current PC
  • Why is my HICAPS terminal not connected?
See all 7 articles

Apps & Marketplace

  • Birdeye Integration with Core Practice
  • How to Activate Integrations via Core Practice App Marketplace
  • How to set up and access Heidi in Core Practice
  • How to log in to Heidi in Core Practice

Integration Setup

  • How to Integrate DS Core in Core Practice
  • HICAPS pre-integration checklist
  • HICAPS Trinity terminal Pre-integration Checklist
  • Hardware and Software Pre-Integration Checklist

Error Messages & Troubleshooting

  • What to do if error "Not support base64 image!" comes up

Device & Imaging

  • How to Use DS Core in Core Practice

Browser Issues

  • How to correctly reload your browser cache on Safari
  • How to correctly reload your browser cache on Google Chrome

Contact Us

Phone
Support: +61 2 8294 9456
Support Hours
Mon - Fri: 8am (AEDT) - 7pm (AEDT)
Monday to Friday
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Status: System Status
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Core Practice