Viewing more days available on booking online
Currently patients can only view the available spots for the next seven days in the online booking platform. To see more days, the patient has to open the calendar and change the date. Most clinics book 2-3 weeks in advance. So if patient does not read that they have to change the date they assume there are no appointments available.
I suggest that the platform show a wider selection of dates and also show The next available date.
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Official comment
Hi Rachel,
Thank you for submitting a request on our forum.
The reason our online booking only shows one week of availability is to prevent overcrowding of appointment slots, which could lead to confusion.
To better understand the need and priority of this enhancement, could you please share more details about your specific use case for your clinic’s operations?
- How often do you get feedback from patients that they cannot see availabilities from your online booking?
- Would showing a wider selection of dates significantly improve booking efficiency or reduce confusion for your patients?
As we evaluate this request, we suggest adding a notice to your online booking page, displayed above the schedule, advising patients to check the calendar for other available dates. Instructions on how to do this can be found on the link below:
Notice and health alert for online booking – Core Practice
Your feedback will help us assess the best way to improve the online booking experience for both patients and clinics.
Thank you again for your suggestion—we value your input!
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