Feature request: Letter Recall, preferred method of contact (SMS, letter, email)

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jimmyfang

• March 31, 2020 06:01

Feature request:

Letter Recall,

preferred method of contact (SMS, letter, email) Elderly patients like letters.

 

 

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• Official comment

  

  Kenny Ha

  • June 04, 2020 06:34

  Hi Jimmy and Alex,
  
  

  Thank you for your feedback, from my understanding you want to send recall to your patient by printing recall letter instead?

  As you may know, we have been invested more heavily on developing capability with the goal of running Paperless environment which is the reason why you may see more Email and SMS throughout the Core Practice.

  We understood that this does not work for everyone and will be looking at some print capability in the future. Though, this process can be quite manual and time consuming to Print, Pack, Stamp. etc...

  Out of curosity would you be interested in using Print as a Service where similarly to email, we can send your print to a factory to print and send to patient with a click of a button? With this integration, Print and Send can be done in bulk and reduce manual work on yourside, without having to worry about paper, printer and ink etc... of course the downside is there will be additional cost which can be offset from your manual work.

  Currently our workaround is to export the recall list and mailmerge using Word.

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  Alex Ryan

  • April 21, 2020 01:02

  100% necessary in my community too. We should be able to export a list of recall letters, similar to how we generate recall emails

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  Alex Ryan

  • June 04, 2020 10:36

  Thanks Kenny,

  Currently my (apprentice) staff are plenty quick stuffing envelopes. I'm happy to continue filling manually, but when I costed this the paid services were within a dollar/letter of doing it myself.

  Can a training video of the workaround be produced, please?

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  Kenny Ha

  • June 04, 2020 11:26

  Hi Alex,

   

  Just out of curosity, how much does it cost you for paper, ink, printer and stamp, excluding labour?

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  Alex Ryan

  • June 11, 2020 10:58

  That's testing the memory. I think If I recall it was $1.8 externally and $1.3 internally incl labour.

  Paper is 5c, envelope is similar, ink I didn't bother with - ($200/quarter total), stamps are $1 or so now?

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  Alex Ryan

  • November 09, 2020 00:38

  Hi Kenny,

  How do we export the recall list? It looks like word needs an address and name field

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