Outbound emails

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Dr Peter Bertossa

• November 15, 2022 22:54

I have requested this before and will say again.  It is vital to be able to track and check emails SENT to clients through core practice including quotes, letters, referrals etc. This should be visible in the audit log and the content and attachments of these emails need to be able to be seen or have a link available to them in the clients notes.  An automatic note should be made of emails sent.  Correspondence to clients in a profession can have legal implications and must be able to be seen and retrieved at a later date.

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  Dr Eden Winter

  • November 21, 2022 06:12

  Couldn't agree more.

   

  There should be a log of what email was sent. Even a sent folder.

   

  This is really important for medio legal reasons not to mention just day to day admin.

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  Kirsten Payne

  • March 16, 2023 00:51

  Strongly agree.

  Rhona Villavicencio from CP has asked me to to vote for this, so it can be implemented.

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  Dr Shreyas Suryanarayana

  • March 10, 2024 00:38

  This is super important! Hard to believe it hasnt been implemented already. 2 Way email chat also shoiuld be implemented asap!

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  Hazan Healthy Smiles

  • June 16, 2025 08:34

  Fully agree. Please can the CP team comment on when this feature will be implemented? Thank you.

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  Rhona Villavicencio

  • October 31, 2025 05:57

  Priya from Raniga Dental has expressed her interest on this. 

  Please see her feedback: 

  This is very important as sometimes patients forget that they deleted the estimate/ quote emails and having a time stamped email on our end can help de-escalate the situation or defuse it before it reaches a point where we may lose a loyal patient. It is also important that we be able to track the referrals that we send to specialists, just in case they haven't received it and we can check our outbox if it is still sitting in there. 

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  Stuart Sher

  • March 24, 2026 07:42

  Agreed

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