How can we help?
Phone: +61 2 8294 9456
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Reports & Accounting
Generate reports for appointments, payments, treatments, patients, financials, and accounting integrations.
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Online Booking
Configure and manage Online Booking, patient self-service, online payments, and booking availability.
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Help & Support
Access support resources, system status updates, feature requests, and information about using the Help Centre.
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Getting Started
Everything new users need to get started with Core Practice, including onboarding, system access, and core workflows.
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Device, Integrations, & Troubleshooting
Set up integrations, connect devices, manage Core Practice apps, and troubleshoot technical issues and error messages.
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Practice Setup & Users
Configure your practice settings, users, permissions, locations, branding, and security.
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Clinical Notes & Treatments
Learn how to manage charting, treatment plans, clinical notes, lab orders, treatment, and sterilisation workflows.
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Communication & Recalls
Set up and manage patient communications, appointment reminders, recalls, marketing campaigns, message templates, and...
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Patients, Forms, & Documents
Manage patient information, online forms, medical history, documents, consent forms, attachments, and images.
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Billing, Payments, & Claims
Find guidance on invoicing, payments, health fund claims, HICAPS, item codes, fees, and payment integrations.
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Appointments
Learn how to manage appointments, calendars, availability, waitlists, and patient scheduling.
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FAQs and Troubleshooting
Answering your Frequently Asked Questions, and useful Troubleshooting guides
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Using Core Practice
Helping users with day-to-day Core Practice tasks
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Using Online Booking
Helping patients to make online bookings
Promoted articles
- Known Issue: Failed to publish to Xero, Business name is not found or invalid
- Basics Articles - Intro
- Appointment Basics
- Treatment Basics
- Invoice Basics
- Treatment Note Basics
- Notice and health alert for online booking
- Appointments Advanced
- Quick Notes: Advanced treatment note templates
- How to Customise Treatment Note Templates
- How to create a credit note (refund)
- How to Process Patient Payments and Claims
- Restrict user IP address
- Set up two-step authentication
- How to manage user groups
- How to create/manage users
- How to design a new Letter template
- How to Set Up Xero with Core Practice
- Online Booking Error Messages and Fixes
- Why can I not log in?
- How to make an online appointment