FAQs and Troubleshooting
Answering your Frequently Asked Questions, and useful Troubleshooting guides
FAQ
- How to create a list of all patients
- Hardware and Software Pre-Integration Checklist
- How to access USB Intraoral Camera via Import Media
- HICAPS Trinity terminal Pre-integration Checklist
- How to track goals and conversions using Google Analytics 4 (GA4)
- How to process a Transfer of Ownership
Troubleshooting
- Why is my HICAPS terminal not connected?
- HICAPS Error: The Payee Provider specified is the same as the Servicing Provider
- What to do if error "Not support base64 image!" comes up
- Fail to render template letterhead error when exporting treatment plans
- Item code missing from treatment / invoice
- Invalid file - MaxWidth 6000 error