FAQs and Troubleshooting
Answering your Frequently Asked Questions, and useful Troubleshooting guides
FAQ
- How to create a list of all patients
- Google Analytics 4 (GA4)
- Core Practice System Status Info and Support Request Link
- "The request is invalid" error when updating the Location Text
- How to send the location details
- How to send an email or SMS using a created campaign
Troubleshooting
- Why is my HICAPS terminal not connected?
- What to do if error "Not support base64 image!" comes up
- Fail to render template letterhead error when exporting treatment plans
- Item code missing from treatment / invoice
- Invalid file - MaxWidth 6000 error
- Unable to further backdate an invoice