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  1. Core Practice
  2. FAQs and Troubleshooting

FAQs and Troubleshooting

Answering your Frequently Asked Questions, and useful Troubleshooting guides

FAQ

  • How to create a list of all patients
  • Location ID
  • How to track SMS
  • How to target patients by appointments
  • How to customise letter templates
  • How to backdate a treatment
See all 37 articles

Troubleshooting

  • Why is my HICAPS terminal not connected?
  • How to republish transactions to your accounting software
  • How do I reconnect my terminal to the Core Practice Bridge Diagnostic?
  • Is my HICAPS Connect running?
  • Is my Core Practice Bridge Diagnostic running?
  • How do I find my terminal on HICAPS Connect?

Reloading browser cache

  • How to correctly reload your browser cache on Google Chrome
  • How to correctly reload your browser cache on Safari

Contact Us

Phone
Support: +61 2 8294 9456
Office hours
Mon - Fri: 8am - 6pm
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Core Practice