FAQs and Troubleshooting
Answering your Frequently Asked Questions, and useful Troubleshooting guides
FAQ
- How to create a list of all patients
- How to Set Up Google Review Marketing Automation
- What is a Gap Discount?
- Hardware and Software Pre-Integration Checklist
- How to access USB Intraoral Camera via Import Media
- HICAPS Trinity terminal Pre-integration Checklist
Troubleshooting
- Known Issue: Failed to publish to Xero, Business name is not found or invalid
- Why is my HICAPS terminal not connected?
- HICAPS Error: The Payee Provider specified is the same as the Servicing Provider
- Treatment does not default to the correct provider
- What to do if error "Not support base64 image!" comes up
- Fail to render template letterhead error when exporting treatment plans