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  1. Core Practice
  2. FAQs and Troubleshooting

FAQs and Troubleshooting

Answering your Frequently Asked Questions, and useful Troubleshooting guides

FAQ

  • How to create a list of all patients
  • How to Set Up Google Review Marketing Automation
  • What is a Gap Discount?
  • Hardware and Software Pre-Integration Checklist
  • How to access USB Intraoral Camera via Import Media
  • HICAPS Trinity terminal Pre-integration Checklist
See all 66 articles

Troubleshooting

  • Known Issue: Failed to publish to Xero, Business name is not found or invalid
  • Why is my HICAPS terminal not connected?
  • HICAPS Error: The Payee Provider specified is the same as the Servicing Provider
  • Treatment does not default to the correct provider
  • What to do if error "Not support base64 image!" comes up
  • Fail to render template letterhead error when exporting treatment plans
See all 16 articles

Reloading browser cache

  • How to perform a hard reload of the browser cache in Google Chrome
  • How to correctly reload your browser cache on Google Chrome
  • How to correctly reload your browser cache on Safari

Contact Us

Phone
Support: +61 2 8294 9456
Support Hours
Mon - Fri: 8am (AEDT) - 7pm (AEDT)
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Core Practice