How to Export your Database in Core Practice

Overview

If you need to export your database from Core Practice, there are a few important requirements and steps to follow before your export can be completed. This guide will walk you through the process and Key considerations.

Before You Begin

To request a database export, the request must be submitted by the account holder using their registered email address. This is the same email address that received the monthly invoice from Core Practice.

Step 1: Submit a Support Request

The account holder must submit a support request using the link below:

https://support.corepractice.com.au/hc/en-us/requests/new

Once the request has been received and verified, the Core Practice team will enable the Database Export feature on your system.

Step 2: Schedule the Export

After the feature has been enabled, you can schedule the export directly within Core Practice.

Please note:

• Database export can only be scheduled after hours
• Each client is allowed a maximum of 5 database exports over the lifetime of their system

Step 3: Access the Export in Core Practice

Once your export has been scheduled, you can access it by following these steps:

1. In the top right corner, click the cog icon, then select Settings
   
   
    
2. Scroll to the System section (bottom-right)
3. Click Data Exports
   
   

Understanding Export Status Icons

In the Action column, the icon displayed indicates the status of your export:

• Red bin icon – The export has not yet completed
  • Clicking this icon will cancel the schedule export
  • Only clock this if you intend to cancel
• Cloud download icon – The export is ready to download
  • Click Download
  • The file will begin downloading automatically

Media Files

Media files are not included in the standard database export.

They can only be requested as part of the final data extraction and are processed separately. Media files will only be prepared once a final migration data has been confirmed with your new Practice Management System.

Because media files are typically large, they may take additional time to prepare. This applies whether you are archiving data or transferring to another software provider.

Important Subscription Note

• A final database export can only be performed once. Any additional extraction requests after the final export will incur a fee.
• Exporting your database does not automatically cancel your Core Practice subscription. A separate cancellation request must be submitted.

If you have any questions, please click the yellow Help button at the bottom left and chat with us. We are more than happy to help!