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  1. Core Practice
  2. FAQs and Troubleshooting
  3. Troubleshooting

Troubleshooting

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  • Xero Validation Error: "Failed to publish to Xero, Business name is not found or invalid"
  • Why is my HICAPS terminal not connected?
  • HICAPS Error: The Payee Provider specified is the same as the Servicing Provider
  • Treatment does not default to the correct provider
  • What to do if error "Not support base64 image!" comes up
  • Fail to render template letterhead error when exporting treatment plans
  • Item code missing from treatment / invoice
  • Invalid file - MaxWidth 6000 error
  • Unable to further backdate an invoice
  • How to check which Client Bridge/Media Bridge should be selected for your current PC
  • How to fix duplicate calendars
  • How to reconnect Core Practice Media Bridge
  • How do I reconnect my terminal to the Core Practice Bridge Diagnostic?
  • Is my HICAPS Connect running?
  • Is my Core Practice Bridge Diagnostic running?
  • How do I find my terminal on HICAPS Connect?

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